Frequently Asked Questions
Everything you need to know about bringing Calexa into your home.
What is the typical shipping timeframe for furniture?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Does Calexa offer a warranty on home decor and furniture?
Yes, all our furniture items come with a limited 1-year warranty covering manufacturing defects. Decorative accents and textiles are covered by a 30-day satisfaction guarantee.
Can I return an item if it doesn't fit my space?
We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are your wood products sustainably sourced?
At Calexa, we prioritize the planet. 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Calexa account dashboard to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can style your home now and pay over time.